Here at Booker's Dugout, all of our products are custom made to order. That means that we need just a little bit of processing time to make sure your order is just right. On average, products are produced, processed, and shipped out within 3 business days of ordering. On rare occasions,orders can take up to 7 days to produce and process before shipping.
Estimated shipping delivery times:
USA: 3-5 business days (After order processing)
Canada: 5-10 business days (After order processing)
World: 10-20 business days (After order processing)
Your order will be sent out on average within 3 business days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We'll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabeled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at email@example.com and we'll let you know what your next steps are.